As the days unveil new uncertainties around COVID-19, we have made the difficult decision to close the doors to our boutiques temporarily to protect our staff and our customers. We would like to assure you that our online store continues to operate, and shipping will continue to operate. Please thank your wonderful delivery driver for this, as we all rely so heavily on them during this time.
We have removed all shipping fees worldwide from our online store for the time being. No code needed.
Our customer care team is readily available at email@example.com or via the live chat icon on our website.
To all of our community,
I am sure these emails are becoming hard to read, however, we’ve been affected by COVID-19 for months now. In December, our factories in China let us know that they would be shutting down for their own protection. The people we work with aren’t just factory owners or employees, we consider them friends. We have had countless meals, have met each other's children and stay in contact even when it has nothing to do with business. They are the friends we have worked with for the last five years to get us to where we are today. Once the factories began to reopen and they began to get back on their feet, we hoped that all would slowly return back to normal. Unfortunately, this has not been the case.
Just a couple of weeks ago, we opened our new Brisbane store. We brought two team members, Nadia our Senior designer in Montreal, and Chelsea who works across all departments from Canada with us for their first trips to Australia to meet the rest of our team. Global news rapidly began to change and we realised that they would have to fly home early, distressed, and with each having to self-isolate for two weeks.
I flew to Australia with a single suitcase, left our cat with my dear friend Evelyn, and expected to return to Montreal this Saturday. As of this moment, my family and I will not be able to return to our home in Canada for the foreseeable future.
Over the past few days, I have had conversations with Nadia and Chelsea on what they plan on doing to keep themselves okay during the next two weeks in isolation. They’ve each made a list of ten things for me to share. Hopefully, this gives others in the same situation, or who are just social distancing, some ideas to stay calm, healthy, and creative.
What is happening in the world right now is difficult and uncertain, but we need to remain positive and hold close what is important to us.
Please be safe, and take care of yourself.